CAF
The Administration of State Material Reserves Successfully Defended the Title of Effective CAF User
Updated 25 March 2025
The Administration of State Material Reserves of the Slovak Republic (ASMR SR) constantly strives to optimise its activities and seeks ways to improve, in particular in the areas of internal organisation, increasing the efficiency of processes and improving the quality of the services provided. For this reason, we decided to implement the CAF model, a European tool for the continuous improvement of public administration.
In 2023, the second self-assessment cycle began at the ASMR SR, during which the members of the CAF team identified the organisation’s strengths and areas with potential for improvement. These areas were set out in the self-assessment report prepared under the CAF model. After the self-assessment process was completed, an On-Site Assessment was carried out in September 2023 by external quality management experts. The aim of this phase was to obtain an external view of the self-assessment process. On the basis of the report received, the ASMR SR gained a further valuable source of information on areas for improvement, which moved the organisation forward.
The next step was the preparation of an Improvement Action Plan, which drew not only on the self-assessment data but also on suggestions from the office’s employees. This plan was approved in October 2024 and contained six specific improvement activities.
To confirm the correct direction and application of the CAF model, we asked the Slovak Office of Standards, Metrology and Testing (UNMS SR) to carry out an External Feedback assessment, during which the ASMR SR CAF team provided the assessors with maximum assistance. On the basis of the successful assessment and the fulfilment of all criteria, the Slovak Office of Standards, Metrology and Testing (UNMS SR) awarded the ASMR SR the title of Effective CAF User. This internationally recognised title confirms the successful implementation of the CAF model in the organisation.
The title was presented to the Secretary-General of the Service Office, Dagmar Benická, by Anna Budiaková, Director of the Quality and Project Management Department of the UNMS SR.
Quality management implementation activities carried out
The Administration of Reserves applies the Common Assessment Framework (CAF), a European quality management tool for public sector organisations.
We Are Completing the Second Phase – the Self-Assessment Process
Progress in Drafting the Self-Assessment Report
The Administration of Reserves launched Phase 2 (the Self-Assessment Process) of the second cycle of implementation of the CAF model
The journey of the Administration of State Material Reserves of the Slovak Republic towards the title “Effective CAF User”
September 2022
August 2022
July 2022
June 2022
